Course Overview

In today’s increasingly connected and competitive society, effective communication and harmonious relationships are more important than ever. However, with diverse personalities, goals, and pressures at play, the possibility of some sort of conflict is inevitable. Yet, many of us try to avoid conflict at all costs. The good news is, resolving conflict is a skill that can be developed — and it makes all the difference in turning tense situations into positive outcomes. Conflict management is the practice of identifying and addressing conflicts sensibly, equitably, and efficiently. In this course, we’ll teach you core concepts to effectively identify, manage, and prevent conflict, as well as actionable conflict resolution techniques and frameworks you can apply to real-life scenarios in both personal and professional settings.

Learning Outcomes

In this course, you’ll learn to:

• Constructively navigate conflicts between individuals and within organizations
• Harness techniques and frameworks to manage and prevent conflicts
• Build skills to improve communication, negotiation, and mediation competencies for conflict management

Course Content

Each learning module is broken down into various video lessons with accompanying lesson texts, resources, and knowledge checks. You can move through the lessons in order, or jump back to review videos or other elements of the course.